This Data Processing & Permitted Use Policy (“Policy”) describes how BatchIQ Technologies Inc. (“BatchIQ,” “we,” “us,” or “our”) processes, protects, retains, and uses data submitted by customers (“Customer,” “you,” or “your”) through BatchIQ’s services, including data enrichment, phone append, reverse phone lookup, business information, and related services (collectively, the “Services”).
This Policy supplements and forms part of the BatchIQ Terms of Service and should be read together with the BatchIQ Privacy Policy.
1. Customer Data
“Customer Data” means information, files, records, lists, contact information, business information, and other data that a Customer uploads, submits, transmits, or otherwise provides to BatchIQ through the Services.
Customer Data may include, depending on the Customer’s use of the Services:
- Names
- Mailing addresses
- Telephone numbers
- Email addresses
- Business information
- Contact information
- Lead information
- Other information contained in Customer-uploaded files
Customer is responsible for determining what information it submits to BatchIQ and for ensuring that its submission and use of such information comply with applicable law and the Customer’s own privacy and data-use obligations.
2. Ownership of Customer Data
As between BatchIQ and Customer, Customer retains its ownership rights in Customer Data.
BatchIQ does not acquire ownership of Customer Data merely because Customer submits the data to BatchIQ.
Customer grants BatchIQ a limited, non-exclusive right to access, use, reproduce, transmit, process, and store Customer Data as reasonably necessary to provide the Services requested by Customer, maintain the BatchIQ platform, provide customer support, maintain security, prevent fraud or abuse, and comply with applicable law.
3. How BatchIQ Uses Customer Data
BatchIQ uses Customer Data primarily to provide the Services requested by Customer.
Depending on the Services used, this may include:
- Receiving and securely storing uploaded files;
- Validating and processing uploaded records;
- Matching information against authorized data sources;
- Performing phone append and data enrichment services;
- Performing reverse phone lookup services;
- Performing business or merchant information searches;
- Generating and delivering processed results;
- Maintaining transaction and processing records;
- Providing customer support;
- Detecting, preventing, and investigating fraud, abuse, unauthorized access, or security incidents;
- Maintaining and improving the operation, reliability, and security of the BatchIQ platform; and
- Complying with applicable legal obligations.
BatchIQ will not use Customer Data for purposes materially unrelated to providing the Services except as permitted by this Policy, the Terms of Service, the Privacy Policy, Customer instructions, or applicable law.
4. Customer Data Is Not Added to BatchIQ’s General Dataset
Unless expressly agreed otherwise in writing, BatchIQ does not incorporate Customer-uploaded data into a general BatchIQ database or make Customer-uploaded data available to other BatchIQ customers.
Customer Data submitted for processing remains associated with the Customer account and is used to provide the Services requested by that Customer.
BatchIQ may, however, maintain limited operational, transaction, security, and system records as reasonably necessary to operate the Services, comply with legal obligations, resolve disputes, prevent fraud, and maintain the security and integrity of the platform.
5. Third-Party Data Providers and Service Providers
To provide certain Services, BatchIQ may use third-party data providers, technology providers, infrastructure providers, payment processors, hosting providers, security providers, and other service providers.
Where a Service requires BatchIQ to submit information to a third-party data provider for a requested search or enrichment service, BatchIQ may transmit the information reasonably necessary to perform that service.
Third-party providers may process information only as necessary to provide the applicable service, fulfill their contractual obligations, comply with applicable law, or as otherwise authorized by their agreements with BatchIQ.
BatchIQ may maintain a list of material service providers or subprocessors where appropriate.
6. Confidentiality
BatchIQ will take reasonable measures to protect Customer Data against unauthorized access, use, alteration, disclosure, or destruction.
BatchIQ personnel and contractors who require access to Customer Data to perform their responsibilities will be subject to appropriate confidentiality obligations.
BatchIQ may disclose Customer Data when reasonably necessary to:
- Provide the Services;
- Respond to Customer requests;
- Work with authorized service providers;
- Protect the security and integrity of BatchIQ;
- Prevent fraud, abuse, or unlawful activity;
- Comply with a valid legal obligation, court order, subpoena, or governmental request; or
- Protect the rights, property, or safety of BatchIQ, its customers, users, or others.
7. Data Retention
BatchIQ retains Customer Data only for as long as reasonably necessary to provide the Services and for legitimate business, operational, security, accounting, legal, and compliance purposes.
Customer-uploaded files and processed result files may remain available within the Customer’s BatchIQ account for the period specified by BatchIQ’s then-current product configuration or account settings.
BatchIQ may retain certain records after deletion of Customer files, including transaction records, account information, billing records, security logs, audit records, and other information that BatchIQ is required or reasonably permitted to retain under applicable law or for legitimate business purposes.
When Customer Data is no longer required for the purposes described in this Policy, BatchIQ will delete, anonymize, or otherwise dispose of the information in accordance with its applicable data-retention and deletion practices, subject to legal, security, backup, and operational requirements.
8. Deletion of Customer Data
Customers may request deletion of Customer Data by contacting BatchIQ through the contact information provided on the BatchIQ website.
Upon a valid deletion request, BatchIQ will take reasonable steps to delete the requested Customer Data, except where retention is necessary or permitted for:
- Compliance with applicable law;
- Fraud prevention or investigation;
- Security purposes;
- Resolving disputes;
- Enforcing contractual rights;
- Maintaining accounting or transaction records;
- Completing a pending transaction or service;
- Legal claims or litigation; or
- Secure backup systems, until those backups are overwritten or deleted in accordance with BatchIQ’s normal backup practices.
Deleted data may therefore remain in secured backup systems for a limited period before being permanently removed.
9. Customer Responsibilities
Customer is responsible for:
- Obtaining all necessary rights, permissions, consents, and authorizations required to submit Customer Data to BatchIQ;
- Ensuring that its use of the Services complies with applicable laws and regulations;
- Providing accurate and lawful instructions regarding the processing of Customer Data;
- Maintaining appropriate internal security controls for its BatchIQ account;
- Protecting login credentials and account access;
- Determining whether information returned through the Services may lawfully be used for the Customer’s intended purpose; and
- Complying with all applicable requirements relating to marketing, communications, privacy, consumer protection, and data use.
10. Permitted Use of BatchIQ Results
Customer may use information returned through the Services for lawful business purposes consistent with the Services purchased and applicable law.
Customer is responsible for independently determining whether a particular use of information returned by BatchIQ is legally permissible.
Customer must not use BatchIQ or information obtained through BatchIQ for unlawful purposes or in violation of applicable federal, state, local, or international law.
11. Restricted and Prohibited Uses
Unless expressly authorized by BatchIQ in writing and permitted by applicable law, Customer may not use the Services or information obtained through the Services:
- For unlawful discrimination;
- For fraud, identity theft, harassment, stalking, or other unlawful activity;
- To circumvent applicable privacy or data-protection requirements;
- To obtain information through unauthorized access or other unlawful means;
- In a manner that violates applicable consumer-protection laws;
- In connection with unlawful telemarketing, messaging, or communications;
- To create or maintain a database for purposes prohibited by applicable law; or
- In any manner prohibited by the BatchIQ Terms of Service.
Certain uses of consumer information may also be subject to the Fair Credit Reporting Act (“FCRA”), Telephone Consumer Protection Act (“TCPA”), National Do Not Call Registry requirements, state privacy laws, or other laws and regulations.
BatchIQ does not authorize Customer to use BatchIQ data for a particular regulated purpose merely because BatchIQ makes the data technically available.
Customer is responsible for determining whether its intended use requires additional legal authorization, consumer consent, disclosures, notices, or compliance procedures.
12. FCRA and Regulated Uses
Unless expressly stated otherwise in a written agreement with BatchIQ, BatchIQ Services are not intended to provide consumer reports for purposes governed by the Fair Credit Reporting Act.
Customer must not use information obtained through BatchIQ as a consumer report or for an FCRA-regulated purpose unless the applicable service has been expressly authorized for that purpose and all applicable requirements are satisfied.
Customer is solely responsible for determining whether its intended use of information is subject to the FCRA or another regulated-use requirement.
13. Marketing and Communications Compliance
Customer is solely responsible for complying with applicable laws governing telephone calls, text messages, email, direct marketing, and other communications using information obtained through BatchIQ.
This includes, where applicable, requirements under the TCPA, National Do Not Call Registry, state telemarketing laws, privacy laws, and other applicable regulations.
BatchIQ does not represent that the availability of a telephone number, email address, or other contact information means that the individual may lawfully be contacted.
14. Data Security
BatchIQ maintains reasonable administrative, technical, and organizational safeguards designed to protect Customer Data.
No method of electronic transmission, storage, or processing can be guaranteed to be completely secure.
Customer is responsible for maintaining the security of its account credentials and for notifying BatchIQ promptly if it believes its account or credentials have been compromised.
15. Security Incidents
If BatchIQ becomes aware of a security incident involving Customer Data that requires notification under applicable law or contractual obligations, BatchIQ will provide notice to the affected Customer in accordance with applicable law and the circumstances of the incident.
Such notice may include information reasonably available to BatchIQ regarding the nature of the incident and the measures being taken to address it.
16. Data Subject and Consumer Requests
Where applicable, Customer is responsible for responding to requests from individuals concerning Customer Data that Customer submitted to BatchIQ.
If BatchIQ receives a request relating to Customer Data that BatchIQ processes on Customer’s behalf, BatchIQ may direct the requester to the applicable Customer.
Where legally required and reasonably feasible, BatchIQ may provide reasonable assistance to Customer in responding to such requests.
17. Aggregated and De-Identified Information
BatchIQ may create and use aggregated, statistical, or de-identified information derived from the operation and use of the Services, provided that such information is processed in a manner designed not to identify Customer or individual persons.
Such information may be used for legitimate business purposes, including analytics, security, system performance, service improvement, and product development.
BatchIQ will not intentionally re-identify de-identified information except where necessary to comply with law or protect the security and integrity of the Services.
18. Legal Requirements
BatchIQ may retain, access, use, or disclose Customer Data where reasonably necessary to comply with applicable law, legal process, governmental requests, court orders, or other legally binding obligations.
Where legally permitted and reasonably practicable, BatchIQ may notify Customer of such requests.
19. Policy Changes
BatchIQ may update this Policy from time to time to reflect changes in its Services, technology, legal requirements, or business practices.
The updated Policy will be posted on BatchIQ.io with a revised “Last Updated” date.
Material changes may be communicated to Customers through the BatchIQ platform, email, or other reasonable means where appropriate.
20. Relationship to Other BatchIQ Agreements
This Policy supplements the BatchIQ Terms of Service and Privacy Policy.
If there is a conflict between this Policy and another BatchIQ agreement, the applicable agreement will govern according to its terms, unless the parties have expressly agreed otherwise in writing.
For enterprise or other customers requiring a separately negotiated Data Processing Agreement, the signed DPA will control to the extent of any conflict with this Policy.
21. Contact
Questions regarding this Policy, Customer Data, data deletion, or data-processing practices may be directed to: